Achievement of client charter Kelantan Public Library Corporation for year 2017
Achievement of client charter Kelantan Public Library Corporation
for year 2017
|
No.
|
Promise
|
% Achievement of client charter
|
|||||||||||
|
Jan
|
Feb
|
Mar
|
Apr
|
May
|
Jun
|
Jul
|
Aug
|
Sep
|
Oct
|
Nov
|
Dec
|
||
|
1
|
Processing library membership application within the twenty (20) minutes on working days.
|
100
|
100
|
100
|
100
|
100
|
100
|
100
|
100
|
100
|
100
|
100
|
100
|
|
2
|
Ensuring the process of borrowing reading materials to be done in two (2) minutes for every customer except on the peak hours.
|
100
|
100
|
100
|
100
|
100
|
100
|
100
|
100
|
100
|
100
|
100
|
100
|
|
3
|
Ensuring the latest reading materials are available on the shelf for customer in Kota Bharu for references within two (2) weeks time.
|
95.43
|
100
|
100
|
100
|
100
|
100
|
100
|
100
|
100
|
100
|
100
|
100
|
|
4
|
Referral services provided to help you in finding your reading materials within one (1) day.
|
100
|
100
|
100
|
100
|
100
|
100
|
100
|
100
|
100
|
100
|
100
|
100
|
|
5
|
Giving feedback to customer’s full report within fourteen (14) working days.
|
100
|
100
|
100
|
100
|
100
|
100
|
100
|
100
|
100
|
100
|
100
|
100
|
Achievements a year
|
No.
|
Promise
|
Comply with Time
Period/Standard of Client Charter |
Not Comply with Time
Period/Standard of Client Charter |
Number of Services
|
||
|
Number Meets Standard
|
% Meets Standard
|
Number Does Not Meet Standard
|
% Does Not Meet Standard
|
|||
|
1
|
Processing library membership application within the twenty (20) minutes on working days.
|
2781
|
100
|
0
|
0
|
2781
|
|
2
|
Ensuring the process of borrowing reading materials to be done in two (2) minutes for every customer except on the peak hours.
|
21800
|
100
|
0
|
0
|
21800
|
|
3
|
Ensuring the latest reading materials are available on the shelf for customer in Kota Bharu for references within two (2) weeks time.
|
6949
|
99.66
|
24
|
0.34
|
6973
|
|
4
|
Referral services provided to help you in finding your reading materials within one (1) day.
|
2527
|
100
|
0
|
0
|
2527
|
|
5
|
Giving feedback to customer’s full report within fourteen (14) working days.
|
7
|
100
|
0
|
0
|
7
|
Half year achievements
- Achievement of client charter Kelantan Public Library Corporation for second half year 2017
- Achievement of client charter Kelantan Public Library Corporation for first half year 2017
Monthly achievements
- Achievement of client charter Kelantan Public Library Corporation for December 2017
- Achievement of client charter Kelantan Public Library Corporation for November 2017
- Achievement of client charter Kelantan Public Library Corporation for October 2017
- Achievement of client charter Kelantan Public Library Corporation for September 2017
- Achievement of client charter Kelantan Public Library Corporation for August 2017
- Achievement of client charter Kelantan Public Library Corporation for July 2017
- Achievement of client charter Kelantan Public Library Corporation for June 2017
- Achievement of client charter Kelantan Public Library Corporation for May 2017
- Achievement of client charter Kelantan Public Library Corporation for April 2017
- Achievement of client charter Kelantan Public Library Corporation for March 2017
- Achievement of client charter Kelantan Public Library Corporation for February 2017
- Achievement of client charter Kelantan Public Library Corporation for January 2017
